salon etiquette

At Bimbo's Hair we are committed to providing the best possible service for all clients, every visit.  For us to deliver the best services and experience, we kindly ask that you have a read of our Etiquette Guidelines.

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 We want you to love your hair. If you have any concerns about our services or products, please contact the salon within 7 days.

 

Unfortunately we do not offer refunds on any of our products or services.

 

As a responsible salon we are unable to confirm any colour appointments without confirmation of a patch test on your skin. This can be done at our salon and must be completed at least 48 hours before the appointment.

 

Unfortunately, Bimbo's Hair cannot colour hair for clients aged under 16 years.

 

Please allow a full hour for all cutting appointments so that we have sufficient time to understand your needs during your consultation. All cutting appointments include a wash, cut and blow dry.

 

We equally respect the time of all our clients, which is why it’s essential for you to arrive on time for your appointment. If you are running more than 15 minutes late, your appointed stylist may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments.

 

We require 48 hours cancellation notice. If you’re unable to make your appointment, let us know as soon as possible, otherwise, a cancellation fee will be applied. 10% fee of your booked appointment to cancel within 48 hours. Failure to arrive for your appointment, You will be charged a 30% No Show fee.

 

Your appointment may be subject to a non-refundable deposit before booking can be confirmed. Please ask us for more details.

 

Prices are subject to confirmation during consultation.

 

Colour appointments cannot be booked using the online service.

 

Bimbo's Hair can only apply colour provided by Bimbo's Hair.

 

We love kids but we encourage you to bring something that they can entertain themselves with. We want our clients to feel comfortable and relaxed, without any distractions.

 

Although every care is taken, Bimbo's Hair is not liable for damage or loss to any clothing or property.

 

We strive to create a relaxing environment. Please be courteous, put your phone on silent and respect everyone else’s time of relaxation.

Please let your stylist know if you are time restricted.

 

Bimbo's Hair reserves the right to cancel non-confirmed appointments.